Refund Policy

Last updated 9 September 2026. These terms are provided in English.

30 days, no argument. If your star map is not what you hoped for, email us within 30 days of buying and we will refund you in full. You do not have to justify it, and you do not have to return anything — there is nothing to return.

The guarantee

The site promises a 30-day happiness guarantee. This page is that promise, written down so it means something. Within 30 days of your purchase you may ask for a full refund of what you paid, for any reason at all — including simply changing your mind.

You keep the file. Chasing a customer for a deleted download would cost more than the refund and insult someone we have already disappointed.

Let us fix it first — if you want

Most problems are not "I want my money back", they are "the date is wrong" or "please make the title smaller". Tell us what is off and we will re-render the file and send it again, free. That offer is an alternative to a refund, never a condition of one: if you would rather just have your money, say so and that is the end of it.

This covers the common ones — a mistyped date, the wrong city, a spelling error in a name, a file that will not open, or a print that came out unexpectedly.

How to ask

1. Email joseph.f.tossy91@gmail.com.
2. Include the email address you used at checkout and your order or receipt number, so we can find the payment. Paddle emails you a receipt with it.
3. Tell us whether you want a refund or a corrected file. One line is plenty.

We reply within 2 business days and approve refunds under this guarantee as a matter of course.

How the money comes back

Your purchase is processed by Paddle.com Market Ltd as merchant of record, so Paddle issues the refund on our instruction. It returns to the original payment method — we cannot send it anywhere else. Banks typically take a further 5–10 business days to show it, which is outside our control. Any sales tax or VAT you paid is refunded with it.

You may also contact Paddle's buyer support directly about a payment; they can look it up from your receipt.

Your legal right of withdrawal (EU and UK)

Consumers in the EU and UK normally have 14 days to withdraw from a distance purchase. For digital content delivered immediately, that right ends once the download begins — but only if you were asked at checkout to expressly agree to immediate delivery and to acknowledge that you lose the right of withdrawal. We will ask you for exactly that, in plain words, before payment.

The limits

Two, and only two:

• After 30 days the guarantee has run out. Write to us anyway — if something is genuinely wrong with the file, we would still rather fix it.
• Clear abuse — for example repeatedly buying and refunding to collect files. We may decline a refund and stop serving that account, and we will explain why in writing.

There is no restocking fee, no partial refund, and no "used it, so no refund" clause.

Before you file a chargeback

Please email us first. A refund reaches you faster than a bank dispute, and we have never had a reason to refuse one under this policy. If you never received your file, that is our failure to fix, not a dispute to have.

Contact

joseph.f.tossy91@gmail.com — see the contact page for who you are writing to and when to expect a reply. This policy forms part of our Terms of Sale & Service.